We’re the customer-intelligence driven engagement company.

We build bonds. Bonds build stronger growth.

We help brands grow by understanding how customers think, choose, and stay connected. Our work is built on a deep view of customer behavior and how it shapes value over time. That perspective guides every part of our business.

Bond Intelligence brings together the different sources of customer understanding that power our work. Each one gives brands a clearer view of how people think, choose, and stay connected.

Zero Party Data

Most robust method for collecting zero party data on customer attitudes, attributes, comprehension & motivations

1st Party Data

First Party Data of observed behaviors in dozens of programs across multiple categories.

3rd Party Data

Broadest spectrum of permissioned proprietary & partner third party data on promotional, participation and purchase patterns – full funnel, full wallet, fully disclosed ultra usable engagement signal.

15+ Years of Emotional Loyalty Data

The largest, most robust longitudinal baseline data set on customer loyalty & engagement on the planet – perfect training data for the industry’s adoption of AI.

The Bond Behavioral Institute

The latest in thinking from academia & AI research, integrating behavioral science while contributing to industry associations and constantly evolving our frameworks, proprietary data and applied incubations.

Our proprietary AI tools and integration allowing brands to do and see things at speeds and scope faster and larger than ever before.

We design and improve loyalty and engagement programs so they work in practice, not just in planning.

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From creative concepting, campaign deployment to events and platform operations, this is the work that puts engagement in front of customers and keeps programs running smoothly.

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Work that moves past reporting to uncover the signals that drive behavior and performance.

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Using behavioral insight and practical tools, we help brands design and improve experiences across customers, employees, and partners, closing the gap between what’s promised and what’s actually felt.

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We co-create and run the loyalty platforms that programs rely on, from Synapze to custom builds. That includes advising on what to build, integrating with existing systems, and keeping it performing long after launch.

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Embedded across platforms and services, Bond AI helps scale and apply customer intelligence — powering CRM, CX, research, and operations with real-time personalization and decisioning.

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Bond partners with the brands that make an impact.

What people are saying

Bond’s expertise across every facet of loyalty is exceptional. Their strategies are thoughtful, precise, and always actionable. As a result, we’ve been able to build out comprehensive strategies and implementation plans and bring them thoughtfully to life. We’ve seen a positive impact on our client experience and continue to be impressed with their recommendations.